Title    : Technical Partner Lead (Company X)
Location : Redmond
Job Type : Contract
Date     : 04/03/2010

Good morning!

The Technical Partner Lead (TPL) at (Company X) is a fun role, for the right person.  The person who loves this role will work well in a very dynamic enviornment.

Purpose:

This Partner Technical Lead will specifically support consumer Product support vendors in India. Acts as a technical and process management resource for broad and complex issues. Provides technical or process planning, training and guidance to (Company X) support partners. Proactively works to circumvent roadblocks and to provide solutions. Primary responsibility is to raise the technical expertise of our Partners and Support Professional staff by providing timely, technical, and professional mentoring in a leveraged manner.

The ideal candidate has -

- 5+ years experience working at (Company X) PSS/CSS (product support), and understands the processes and tools
- 3+ years developing management-level reports and reviews
- 5+ years in a content development role
- 3+ years  developing/delivering courseware

Responsibilities:

–Support Partner Interaction–
Mentor support partners on technical support issues, process issues, delivery and problem solving processes. Monitor and responds to critical questions on technical aliases. Immediately resolve any issues that do not meet high standards of delivery. Participate in beta programs as appropriate.

–Analysis–

Conduct statistically valid sample of case reviews and call monitors. Output is data-driven report of Support Partner technical skill/process gaps.

–Communication/ Business Relationships–

Use a mixture of analysis, technical acumen, experience and judgment to make recommendations to high level decisions as necessary. Consistently establishes and maintains working relationships with support partners, internal support delivery teams, and on occasion with partner executive management. Consult / collaborate with NA PTLs to determine and develop training for product. Assist in high visibility issues including Press, Legal, and Hot customer situations. Communicate business results (written and verbal) to business group leadership

–Strategy and Development–

Act as Expert or Liaison with (Company X) Resources. Coordinate with third parties (ISPs, OEM, and TSANet) on technical issues. Provide supportability recommendations to Supportability Program Managers within this team. Design and implement team service delivery processes and / or projects.

–Content–

Perform research, acquire information, write and revise articles, white papers or other types of technical content for all products in a given cluster/segment. Respond to technical questions, provide training on leading-edge technologies and effectively communicate technical content to support partners. Develop and deliver content training and provide coaching for Service Delivery and other Content Delivery personnel. Key contributor and participant in product releases and post-launch activities and initiatives.

Qualifications:

Demonstrated expertise in Office applications and Windows Operating Systems.
In-depth knowledge of one or more of the following:  Outlook, Office Setup, Word, Excel, PowerPoint, Publisher, FrontPage.

Proven professional and interpersonal communication skills.

Advanced verbal and writing skills, and ability to present ideas to groups.
Experience presenting business results to company executives.
Ideal candidate will have a background in, or exposure to, process & project control and management. Six Sigma (or DMAIC equivalent) approach to root cause and corrective action management preferred.
Demonstrated ability to understand and communicate related technical and business advantages in the deployment of (Company X) products within Consumer environments.
University or College degree in one of the following: Math, Computer Science, Business, or Engineering, or equivalent work experience.
Minimum 3 years work experience in an IT or equivalent, work-related environment (consulting, software development, 2nd or 3rd tier technical support, technical project management; training development/delivery, etc.)
Well-developed technical skills.

TRANSLATION:

The ideal candidate for this one is a former full time employee of (Company X) who likely was laid off last year and is now willing to work Indian Standard Time  (i.e., overnight) hours for no benefits and less pay than they made when a full time employee for this same, or a very similar, job.

Or – hello, “new” economy…

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Yet Another “Unique” Job Opportunities for Those in the Market …

This one was posted to a Project Management group on linkedin.com; and while it may be legal to specify the candidate’s gender in India for this type of role, it definitely does not meet US employment law standards, or most people‘s standards for good taste ;-): Life Sciences Graduates Hyderabad India …

Smart companies understand at any point in time, a job candidate is a past, current, or future customer; and similarly, a past, current, or future customer can at any time become a candidate.  So – smart companies invest a lot of time, money, and effort to create a strong well regarded employment brand/marketing effort to attract qualified candidates, and also to build their overall market brand and customer base.

One large software employer, located in the greater Seattle area stated in their 2009 US SEC 10-k filing  stated:

“As of June 30, 2009, we employed approximately 93,000 people on a full-time basis; 56,000 in the United States and 37,000 internationally. Of the total, 36,000 were in product research and development, 26,000 in sales and marketing, 17,000 in product support and consulting services, 5,000 in manufacturing and distribution, and 9,000 in general and administration. Our success is highly dependent on our ability to attract and retain qualified employees. None of our employees are subject to collective bargaining agreements.”

The company’s employment branding pitch to candidates for full time employee roles  is:

You have unique experiences, skills and passions—and we believe you can bring them all <here> for a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Just imagine the excitement and satisfaction of what you can do, where you can go, and the difference you can make with the resources of <companyx> behind you.

In addition to the 93,000 full time employees the company had as of June 2009, each  year the company also employs  an estimated 62,000 contract/contingent staff via 3rd party vendor firms, for roles the company has deems “non-essential.”

While the company limits each contingent employment contract to 12 months or less, the company’s third party staffing vendors  advertise an insatiable demand for contract software design engineers; software design engineer in test; and also  marketing, content, IT, and other operations roles, many of which require various combinations of  industry experience, training, graduate degrees, and/or professional certification.

Approximately one year ago, the company’s procurement office became responsible for the company’s contingent staffing and aggressively commoditized the process of  hiring contingent workers, including high skilled professionals, for roles which often require extensive experience; graduate degrees;  specialized industry certifications; and/or a combination of the above.  Also commoditized was the pay rate range for each position.

The end result is  one contract opportunity is often posted by ten different contracting agencies, none of whom offer the contingent employee any real employer paid benefits (i.e., paid or even subsidized health insurance, paid time off, etc.)

So – imagine the excitement and satisfaction of what you can do, where you can go, and the difference you can make with the resources of <companyx> behind you if hired for one of the jobs posted this morning by one of the company’s third party contingent staffing vendors:

Seeking Experienced Project Coordinators w/5-7 experience

Location:Redmond, WA
Employment Type:9+ Month Contract
Wage:$15.00 – $17.00 hourly

Description:
Large, well-known software company on the eastside is looking for qualified and experienced Project Coordinators. Please email resumes to the email above and our recruiters will contact you to set up an interview should your qualifications meet what we are looking for.

Managing and maintaining busy calendar
Coordinating planning, execution and review meetings with hosting local events
Gathering and managing reports
Coordinating the monthly reporting and processes (including producing show &amp; tell coverage presentations)
Updating content in the Infrastructure components
Help with support as required
Being the key go-to person for team members looking for existing materials and responses.
Supporting the development of new team efficiency systems and processes such as new briefing book and coverage report template

5-7 years business administrative experience, preferably in a high tech industry and in a team-oriented environment.
Excellent written and verbal communication skills.
Experience in managing projects with team members
Microsoft Office proficiency (especially Outlook, Word, Excel, and PowerPoint) and SharePoint proficiency.
Must have ability to work independently while maintaining accountability with multiple stakeholders.
Organized, action-oriented team player and flexible learner able to multi-task.

Don’t have 5-7 years of  business administrative experience including experience in managing projects with team members, but you do have a university degree, plus the ability to get at least a 9 month hardship deferment from repaying your no doubt hefty student loans?

Seeking Tech Savvy Administrative Assistants

Location:Redmond, WA
Employment Type:9+ Month Contract
Wage:$11.00 – $13.50 hourly

Description:
If youre looking for a great way to start off your administrative career then you are in the right place. We are currently seeking qualified Assistants for a large software organization located in the Eastisde Area.

Assistant
We are looking for an Administrative Assistant to provide coordination, heavy calendaring, scheduling, and handling travel arrangements.

ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.

Provides administrative and organizational support in a fast paced environment, particularly in support of special projects, which may include but is not limited to:
Mail delivery, shipping and building deliveries.
Fill office requests and maintain an appropriate inventory of supplies.
Maintaining heavy calendaring and scheduling.
Compile and develop records, charts and reports using knowledge in computer office applications (MS Office Suite, SharePointe, Outlook, Visio, spreadsheet, publishing and word-processing).

BA preferred, however, open to High School diploma or equivalent experience plus 3-4 years of demonstrated successful work-related experience in administrative support.
Excellent communication skills.

However – if you have both the skills and 4 – 6 of prior executive assistant experience, plus an interest to support one of their execs already fairly high up the executive ranks, this might be the opportunity for you:

Challenging Career Executive Assistant Position

Location:Redmond, WA
Employment Type:9+ Month Contract
Wage:$17.00 – $20.00 hourly

Description:
Challenging career position for an Executive Assistant in a prestigious, well-known Software company on the eastside.

Job Description:
Performs a variety of complex administrative functions for all levels of management including external business partners.
Manages schedule(s), coordinates travel arrangements and processes business expenses.
Coordinates meetings and events, department financial operations, personnel operations, and facility operations.
Manages procurement of goods and services including computer equipment, office supplies, reference materials, and vendor relationships.
Provides general office support.
Serves as the department/group contact.
Completes special projects as assigned.

Qualifications:

4 to 6 years demonstrated work experience in a fast-paced, senior management level administrative capacity.
Ability to interact in a professional manner with all levels of management; demonstrated ability to change direction in response to changing work situations.
Must be proactive, able to deal with ambiguity, self prioritize work resources, and juggle multiple tasks in a manner transparent to the team.
Must have the ability to work independently to achieve results with a high degree of accuracy.
Ability to work successfully in a team environment and build effective working relationships inside and outside of the group that involve contact at all levels of management.
Able to work collaboratively with other internal and external administrative and CS assistants within the team and across the company.
Ability to be entrusted with the knowledge and handling of confidential information.
Should be detail oriented and extremely organized.
Extensive knowledge of and proficiency with Microsoft Office including Outlook, Word, Excel, PowerPoint, Visio, and would be preferred.
BS preferred.

If the contractor receives $20/hour gross, even with the 3rd party agency vendor markup the cost to the company would still approximately be less than $65,000/year, which is below market base pay for a full time, direct hire for that role, and does not include valuable employee benefits such as company subsidized health insurance; paid vaction and sick days; paid federal holidays, etc.

Smart companies understand at any point in time, a job candidate is a past, current, or future customer; and similarly, a past, current, or future customer can at any time become a candidate.

Smart companies also understand how expensive it is to rebuild a tarnished brand, and to rebuild a customer base after losing unhappy customers either due to personal experience, bad word of mouth, or given the above pay rates, a lack of disposable income.

We can believe that we know where the world should go. But unless we’re in touch with our customers, our model of the world can diverge from reality. There’s no substitute for innovation, of course, but innovation is no substitute for being in touch, either.  - Steve Ballmer

The U.S. Department of Energy host the Solar Decathlon—a competition in which 20 teams of college and university students compete to design, build, and operate the most attractive, effective, and energy-efficient solar-powered house. The Solar Decathlon is also an event to which the public is invited to observe the powerful combination of solar energy, energy efficiency, and the best in home design.

The Solar Decathlon brings attention to one of the biggest challenges we face—an ever-increasing need for energy. As an internationally recognized event, it offers powerful solutions—using energy more efficiently and using energy from renewable sources.

The Solar Decathlon has several goals:

1. To educate the student participants—the “Decathletes”—about the benefits of energy efficiency, renewable energy and green building technologies. As the next generation of engineers, architects, builders, and communicators, the Decathletes will be able to use this knowledge in their studies and their future careers.

2. To raise awareness among the general public about renewable energy and energy efficiency, and how solar energy technologies can reduce energy usage.

3. To help solar energy technologies enter the marketplace faster. This competition encourages the research and development of energy efficiency and energy production technologies.

4. To foster collaboration among students from different academic disciplines—including engineering and architecture students, who rarely work together until they enter the workplace.

5. To promote an integrated or “whole building design” approach to new construction. This approach differs from the traditional design/build process because the design team considers the interactions of all building components and systems to create a more comfortable building, save energy, and reduce environmental impact.

To demonstrate to the public the potential of Zero Energy Homes, which produce as much energy from renewable sources, such as the sun and wind, as they consume. Even though the home might be connected to a utility grid, it has net zero energy consumption from the utility provider.

I really do want one of these houses – but am still watching the videos to figure out which one ;)

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This call should meet PMI’s PDU requirements under 2-SDL, PDUs for Self-Directed Learning Activities (2-SDL Self-directed learning activities are individualized learning events involving personally conducted research or study. Learning may include informal activities such as discussions; coaching/mentoring sessions with colleagues, coworkers, clients or consultants; It may include articles, books, instructional manuals, videos, CD-ROMs or other material resources.  A maximum 15 self-directed learning PDUs may be earned per 3-year CCR cycle.)

As always – if in doubt, I suggest you contact the PMI directly to verify.

PMLessons Learned is hosting a free Project Management Best Practices conference call on Thursday, October 15 at 9pm Eastern (GMT-6) about “CMMI vs. Lean Six Sigma – What’s it all about?”

The speakers will be:

• Marilyn Ginsberg-Finner, Defense Systems, CMMI Support, Northrop Grumman Corporation
• Douglas B. Smith, Defense Systems, Lean Six Sigma, Northrop Grumman Corporation

What: FREE PM Lessons Learned Conference Call

Topic: “CMMI vs. Lean Six Sigma – What’s it all about?”

Hosted by: Richard Kroh, ITIL

When: Thursday, October 15, 2009 at 9pm Eastern time

Where: Conference Dial-in:  US phone number:  (269) 320-8300 Access Code: 767 616#

” CMMI vs. Lean Six Sigma – What’s it all about?”

Presentation: The presentation will appear prior to the call. The directions to obtain the presentation are at PMlessonsLearned.com – on the left hand side of the webpage follow the link titled “Files and Presentations” to see directions for obtaining the presentation.

=======================
Abstract of the presentation:

CMMI vs. Lean Six Sigma – What’s it all about?
• Why’s and What’s of Lean Six Sigma
• NG L6σ Program
• What is 6σ?
• What is “Lean”?
• Differences between CMMI and 6σ

=======================
About the Presenters:

Marilyn Ginsberg-Finner has worked in the telecommunications and defense industries, performing, managing, and consulting on process improvement, SQA, and other topics. She served on 6ó teams and led and contributed to successful CMMI appraisals. Marilyn is currently with Northrop Grumman, as a process consultant for US Army Software Engineering Center at Fort Monmouth. She is a Certified Software Quality Engineer (CSQE), Senior member American Society for Quality (ASQ), member NJ SPIN, IEEE-CS, and has served as Program Chair Jersey SIGAda, and a member of the IEEE Software Engineering Standards Executive Committee and the ISO US Technical Advisory Group.

Doug Smith has been the Lean Six Sigma (LSS) Black Belt responsible for Quality Improvement at Northrop Grumman’s IT Sector. In addition to teaching Lean Six Sigma and leading LSS teams, he provides engineering and management expertise to projects and proposals. For more than half of his 28 years in software development and project management, Doug has used continuous improvement techniques and the Software Engineering Institute’s Capability Maturity Models, with emphasis on metrics, statistical process control, estimation, project management, peer reviews, and model-based assessments. He has led organizations to CMMI Level 5 certification in three different SCAMPI assessments. Doug’s software development background is in service-oriented, object-oriented, and web-based systems, primarily in C, C++, and Java. His functional areas of expertise include document imaging, computer graphics, command and control systems, and military manpower management. Doug has presented at conferences and published in journals on metrics, process improvement, computer graphics, and software engineering, including the 2008 John Wiley/IEEE Computer Society Press book, Practical Support for Lean Six Sigma Software Process Definition, and was a subject matter expert for development of the IEEE Computer Society’s “Certified Software Development Associate” (CSDA) Learning System. Doug has taught at military and civilian schools and colleges, and is a Lieutenant Colonel in the U S Marine Corps Reserve. Doug received a Master of Science in Computer Science from the Naval Postgraduate School and graduated Magna Cum Laude from Duke University with a Bachelor of Science in Computer Science. He is ITIL v3 Foundation certified, and is a member of IEEE and the IEEE Computer Society.

=======================
About the Conference Call:
Conference call participation is free and questions are encouraged. Long distance charges may apply depending on your carrier – some cell phone companies allow free long distance after certain times in the evenings.

Conference Dial-in: (269) 320-8300 Access Code: 767 616#

PMlessonsLearned.com: Project Managers helping Project Managers to make a difference!

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The Upcoming Free PDU Webinars Calendar

Webinar information:

You’ve managed projects but they’re never easy. They don’t fit into the nice definitions found in project management books. Your schedules are generally off. There are always unkind surprises. Although you’re not failing, you feel you could be more successful.

There is a solution— actually several possibilities. You can take a more pragmatic approach. Employ mini-projects and iterations to explore alternatives technologies. Use incremental steps to finish features one-at-a-time when you don’t know how far along you are. Make sure stakeholders agree on what “done” really means. Learn how to escape the dreaded trap of “multi-tasking,” a management style that drains energy from everyone whenever there is a task switch.

One final secret every project manager must discover: There is no “one right way” to manage a project. Everything depends on context—the company and its products, the technology employed, the people on your team, and you. If you can learn to keep everything in balance, you will have a successful project. Let something get out of whack and you can kiss all your hard work goodbye.

Learning objectives: How to choose among different lifecycles to organize your project successfully; Plan how and when to re-plan; How to help the project team provide you more information about the project’s actual progress; How to avoid multi-tasking.

Want to attend?  Register here.

Company:           Populus Group LLC
Job Location:      Redmond, WA 98073
Salary/Wages:     USD 22.00
Position Type:     Full Time -Temporary
Job Category:      Program Management

Populus Group is currently recruiting for a Program Manager position in Redmond, WA. The position is a contract position that is to last for one year and looking to hire immediately.

Required Skills:

- Must have a Bachelor’s degree in either Computer Engineering or Computer Science
- Must have experience in C++ and C#
- Project Experience required.

Populus Group offers a wide spectrum of job opportunities for both active and passive job seekers. When you put your resume online or apply to a job posting on Thingamajob, a recruiter matches your experience with one of our many opportunities. If your experience meets the job‘s objectives, a recruiter will contact you to prepare you for the interview and get you in the employment seat.

Wow.  That hourly pay rate wouldn’t cover rent, food, gas, and a new college graduate’s student loan payments for that B.S.C.S degree they’re requiring.

Amazed, I looked up other Populus Group LLC job postings on Monster.  Based based on the specific locations of their Seattle-area tech-related job postings, I suspect their client is Microsoft.

If so – either Microsoft is really trying to drive down software engineering pay here; or the Populus Group is trying for an extremely lucrative agency markup percentage.

Either way – I wish them luck in staffing this job.  <G>.

While I just added this one to the calendar, I’m also calling this out as a blog posting since they just now opened registeration, there is a 1,000 attendee cap, and the September PDU webinar reached the 1,000 person enrollment cap prior to the webinar.

The details:

Project Management for Mere Mortals
Presented by Claudia M. Baca
Wednesday, October 28th, 2009  12:00pm – 1:00pm Central Time (GMT-6)

This webinar will focus specifically on viewing your project from the Risk Management perspective. Claudia will present a methodology that is easy and effective in dealing with project risks. Her methodologies are easily modified to apply to any project.

Risk Management for Mere Mortals will also feature a section on teaming. It will spotlight the project pessimist and how they can help effectively identify and plan for project risks. Claudia offers valuable advice on effective communication to executives about project risks and how to avoid them.

To attend:

http://www.projectmanagementbookstore.com/webinars/mere-mortals.html

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More Opportunities for Free PMI approved PDUs.

Many aspiring PMPs know Rita Mulcahy’s “PMP® Exam Prep” book as  a constant presence within the PMP exam prep world. I’ve recently become a fan of her Project Management Bookstore, which offers some very interesting Project Management titles for a discounted 40% off list price.  :-) The site also has an “Author Webinar Series,”

You may already be familiar with Steve McConnell’s books Code Complete; Rapid Development: Taming Wild Software Schedules; Software Project Survival Guide; Professional Software Development; and Software Estimation: Demystifying the Black Art.

This year I was extremely fortunate to attend several Construx boot camps and seminars – and I highly recommend their course content and trainers.

And – Construx is a recognized provider registered with the PMI Registered Educational Provider Program (PMI R.E.P.); and seminar attendees will receive/can claim Professional Development Units (PDUs) for completing each PMI Registered course. :)

Construx Software currently offers 2 free webinars worth 1 PDU each:

ALSO – Danube Technology just added a new free Scrum-focused Project Management webinar worth 1 PDU, which can only be viewed LIVE from 11 am – 12noon Pacific Standard Time, on Tuesday, November 24:

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Free PDU Options for Current PMPs.

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Upcoming Free PDU-Worthy Webcasts Options for Current PMPs

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Scrum IS Fun.

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